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Terms and condition



FreshCut – Terms & Conditions

Effective Date: [DD/MM/YYYY]

Welcome to FreshCut ("FreshCut", "we", "our", or "us"). These Terms & Conditions govern your use of the FreshCut mobile application, website, and related services.

By creating an account, accessing, or placing an order through FreshCut, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

1. Eligibility

  • You must be at least 18 years of age to use FreshCut.
  • You must provide accurate and complete registration information.
  • You are responsible for maintaining the confidentiality of your account credentials.

2. Our Services

FreshCut provides:

  • Fresh chicken
  • Mutton
  • Seafood
  • Ready-to-cook products
  • Eggs
  • Marinades and meat products

Availability of products depends on your delivery location and stock availability.

3. Ordering

  • Orders are subject to product availability.
  • FreshCut reserves the right to accept, reject, or cancel any order.
  • Product images are for illustration purposes only.
  • Product weights may slightly vary due to the nature of fresh meat processing.

4. Pricing

  • All prices are displayed in Indian Rupees (INR).
  • Prices include applicable taxes unless stated otherwise.
  • Delivery charges, handling charges, or convenience fees will be shown before checkout.
  • Prices may change without prior notice.

5. Payment

We accept payments through:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

Payment must be completed before order processing unless Cash on Delivery is selected.

6. Delivery

FreshCut delivers only to serviceable locations.

Estimated delivery times are provided for convenience and may vary due to:

  • Weather
  • Traffic
  • High demand
  • Public holidays
  • Operational issues

FreshCut is not liable for delays caused by circumstances beyond its control.

7. Delivery Acceptance

Customers must ensure:

  • Someone is available to receive the order.
  • The delivery address and contact details are accurate.
  • Products are inspected at the time of delivery.

FreshCut shall not be responsible for spoilage after successful delivery.

8. Cancellation Policy

Orders may be cancelled before processing.

Once meat cutting, cleaning, or packing has started, cancellation requests may not be accepted.

FreshCut reserves the right to cancel any order due to:

  • Stock unavailability
  • Technical issues
  • Payment failure
  • Suspected fraudulent activity

9. Refund Policy

Refunds may be issued for:

  • Incorrect products delivered
  • Missing items
  • Damaged or spoiled products
  • Duplicate payments

Refunds are generally processed within 5–7 business days through the original payment method.

No refund will be provided for products consumed or reported after an unreasonable delay.

10. Product Quality

FreshCut follows hygienic handling and packaging standards.

Customers should:

  • Refrigerate products immediately after delivery.
  • Cook products before consumption.
  • Follow storage instructions provided on the packaging.

FreshCut is not liable for improper storage after delivery.

11. User Responsibilities

Users agree not to:

  • Use the platform unlawfully.
  • Create fake accounts.
  • Misuse promotional offers.
  • Attempt unauthorized access to the application.
  • Interfere with platform operations.

Violation may result in account suspension or termination.

12. Offers & Promotions

Promotional offers:

  • Are valid only for the specified duration.
  • Cannot be exchanged for cash.
  • May have minimum order requirements.
  • May be withdrawn or modified at any time.

FreshCut reserves the right to cancel promotions in cases of misuse.

13. Intellectual Property

All content including:

  • Logo
  • Brand name
  • Images
  • Product descriptions
  • App design
  • Software

belongs to FreshCut and is protected under applicable intellectual property laws.

Unauthorized copying or reproduction is prohibited.

14. Limitation of Liability

FreshCut shall not be liable for:

  • Delivery delays due to external circumstances
  • Network interruptions
  • Temporary service unavailability
  • Indirect or consequential damages arising from the use of the platform

Our liability shall not exceed the value of the affected order.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using FreshCut, you consent to the collection and use of your information for order processing, customer support, and service improvement.

16. Food Safety

Customers should immediately report:

  • Damaged packaging
  • Spoiled products
  • Incorrect items

within 2 hours of delivery along with photographs for investigation.

17. Force Majeure

FreshCut shall not be responsible for delays or failures caused by:

  • Natural disasters
  • Floods
  • Fires
  • Government restrictions
  • Pandemics
  • Transport strikes
  • Power failures
  • Internet outages

18. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Your City, State].

19. Changes to Terms

FreshCut may update these Terms at any time.

Continued use of the platform after updates constitutes acceptance of the revised Terms.

20. Contact Us

For any questions or complaints:

FreshCut Customer Support

  • Email: support@freshcut.com
  • Phone: +91 XXXXXXXXXX
  • Address: [Company Address]