Privacy policy

FreshCut – Privacy Policy

Effective Date: [DD/MM/YYYY]

FreshCut ("FreshCut", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the FreshCut mobile application, website, and related services.

By using FreshCut, you agree to the collection and use of your information in accordance with this Privacy Policy.


1. Information We Collect

We may collect the following information when you use FreshCut:

Personal Information

  • Full Name
  • Mobile Number
  • Email Address
  • Delivery Address
  • Billing Address
  • Profile Photo (if applicable)

Account Information

  • Username
  • Password (encrypted)
  • Login History

Order Information

  • Products Ordered
  • Order History
  • Payment Status
  • Delivery Preferences

Payment Information

FreshCut does not store your debit card, credit card, UPI PIN, or banking credentials. Payments are securely processed through trusted third-party payment gateways.

Device Information

  • Device Model
  • Operating System
  • IP Address
  • Device Identifier
  • App Version
  • Browser Type (if using the website)

Location Information

With your permission, FreshCut may collect your location to:

  • Show nearby service availability
  • Calculate delivery charges
  • Provide accurate delivery services

You may disable location access through your device settings, but some features may not function properly.


2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Create and manage your account
  • Verify your identity
  • Process payments
  • Send order confirmations and updates
  • Improve our services
  • Respond to customer support requests
  • Notify you about offers and promotions (with your consent)
  • Detect fraud and unauthorized activities
  • Comply with legal obligations

3. Sharing of Information

FreshCut does not sell your personal information.

We may share your information with:

Delivery Partners

To facilitate order pickup and delivery.

Payment Service Providers

To securely process payments.

Technology Service Providers

For hosting, analytics, notifications, customer support, and application maintenance.

Government or Legal Authorities

When required by law or to protect our legal rights.


4. Data Security

We implement reasonable technical and organizational security measures to protect your information, including:

  • Secure servers
  • Encrypted passwords
  • SSL/TLS encryption
  • Access controls
  • Regular security monitoring

While we strive to protect your information, no method of transmission or electronic storage is completely secure.


5. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services
  • Maintain transaction records
  • Comply with legal and tax requirements
  • Resolve disputes
  • Enforce our agreements

When no longer required, your information will be securely deleted or anonymized where appropriate.


6. Cookies and Similar Technologies

FreshCut may use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Improve website functionality
  • Analyze user behavior
  • Enhance user experience

You may manage cookie preferences through your browser settings.


7. Marketing Communications

With your consent, we may send:

  • Promotional offers
  • Discounts
  • Product updates
  • Newsletters

You can opt out at any time through the app settings or by using the unsubscribe option in our communications.


8. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update your profile
  • Request deletion of your account
  • Withdraw consent where applicable
  • Object to certain processing activities

To exercise these rights, please contact us using the details below.


9. Children's Privacy

FreshCut is intended for users who are 18 years of age or older.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that such information has been collected, we will take appropriate steps to delete it.


10. Third-Party Services

Our application may contain links to third-party websites or integrate third-party services such as payment gateways or analytics providers.

FreshCut is not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.


11. Changes to This Privacy Policy

FreshCut may update this Privacy Policy from time to time.

Any changes will be posted within the application or on our website along with the updated effective date.

Your continued use of FreshCut after changes are posted constitutes your acceptance of the revised Privacy Policy.


12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

FreshCut Customer Support

Email: support@freshcut.com

Phone: +91 XXXXXXXXXX

Address: [Company Address]


Consent

By creating an account, accessing, or using the FreshCut application or website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.